Easy Returns, Secure Shopping
Your satisfaction matters to us. We carefully review every order to provide a reliable shopping experience.
Easy Returns
Return requests can be submitted within our return period.
Quality Guarantee
We check every item carefully before shipment.
Secure Refunds
Approved refunds will be processed to your original payment method.
Return Policy
We want you to love your purchase from LunaBodyJoy.
If you are not completely satisfied with your order, you may contact us within
14 days after receiving your package to request a return.
Return Conditions
To be eligible for a return, items must meet the following requirements:
- Items must be unused, unworn, and in their original condition.
- Products must include original packaging and tags.
- Return requests must be submitted within 14 days of delivery.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned if they have been worn, washed, or damaged after delivery.
We recommend checking the size guide carefully before placing your order.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within
7 days after delivery.
Please provide your order number and photos of the item so we can assist you quickly.
Refund Process
Once your return is received and inspected, we will notify you of the approval status.
Approved refunds will be processed to your original payment method.
Please allow additional processing time depending on your payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
How To Request A Return
To start a return request, please contact our customer support team:
Email:
Contact Us
If you have any questions regarding returns or refunds, please feel free to contact us.