Full Detailed FAQ Answers
Below you can find detailed answers about sizing, fabric care, international shipping, return rules and payment issues for our lingerie collection.
How to choose the right lingerie size?
We have highly elastic mesh & lace fabric. Refer to our Size Guide page. If your measurement falls between two sizes, please pick the larger one for better comfort.
What Materials Are The Intimates Made Of?
Main material is soft stretch sheer mesh and premium lace, skin-friendly, lightweight and breathable for daily wear.
Can I Return Items If The Size Does Not Fit?
Unworn, unwashed products with original tags can be returned within 30 days. Worn intimates cannot be returned due to hygiene regulations.
How Long Is International Shipping Time?
Standard international shipping takes 15–25 working days to US, UK and European countries. Tracking number will be sent via email once shipped.
Will The Lace Fade Or Deform After Washing?
Please hand wash with cold water only, hang to air dry naturally. Do not bleach or tumble dry to keep shape and color stable.
Is The Color Consistent With Product Photos?
All pictures are real shooting. Minor color difference caused by different screen display is not regarded as quality problem.
How Can I Contact Customer Support?
Email: lunabodyjoy@outlook.com. Working hours: Monday – Saturday 9:00AM – 8:00PM (EST), Sunday closed.
What Payment Methods Do You Support?
We accept PayPal, Visa, Mastercard and other mainstream credit cards with fully encrypted secure payment system.
For complete binding terms, please check Shipping Policy, Return & Refund Policy and Privacy Policy via the footer navigation links.